After I requested a quote and agreed on it I provided all the necessary information, including extensive information about the destination-address and drive way. Because I wasn't sure entry with a truc was possible on the new address I provided photo's and satellite pictures.
After this information was received (and confirmed) I got the invoice which I paid. So far communication was good.
Less than a week before the moving date I received an email from the English removals company (which UTS contracted) to let me know that the removals date had changed (two days later). UTS didn't send me any message about this, nor did they apologize until I contacted them about it. Only on the removals day itself I received information about the actual time the company would pick up my stuff (before that day, UTS hadn't been able to tell me which time they would arrive). After the removals took place, in fact on the day all my stuff was collected, I received an email to let me know that delivery w.. Lees meer
Plus- en minpunten
Unprofessional, bad communication
Tried to charge a lot more extra
Verhuisd van Maastricht (Nederland) naar Truro (Verenigd Koninkrijk).