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27 november 2020
if i could go back in time and change one thing about my life it would be to never have had to deal with malicious, lying, stealing, extortion-committing, horrible excuse for a company. there is not one single redeeming quality about them. STAY AWAY!! they will take all your stuff and basically hold it for ransom and keep sending you bills. if you have a question dont even bother asking because they will send you the same roundabout answer every time offering no information what so ever. i didnt chose to use this company, they were partnered with another company that i had chosen. had i known they would have partnered with them i would have taken my business elsewhere cause this is most dismal company ever. they are currently still in possession of everything that i own and im mentally preparing myself to pretty much have to start over with everything cause heaven only knows if i will ever get my stuff (its been months) or if i do get any of it back what sort of condition it will be in. DO YOURSELF A FAVOR AND RUN AWAY!!
18 februari 2020
I must also write in English -- the worst shipping or moving experience of my life. It was many months late and half our things were smashed to bits. As if they dropped it off the top of a building. A 9x12 rug went missing and no one took responsibility. BEWARE WFR!
10 oktober 2019
Hi, I have to write in English: my worst experience!!! If I could select zero out of them I would have done it. My container has been delivered more than 1 month later than it supposed to be, extremely poor communication by [name removed by Sirelo]. She was not answering to my emails, when she was doing it, the information shared were useless and always after 10pm, I do not recall how many excuses she did use to justify the delay .... I had to explain several times to her how prepare the custom clearance documents because she did not have any idea about it. The delivery has been caustic as well, truck was too big for the location. We had to remove a fence in order to access with the vehicle and be able to unload the boxes. The delivery was communicated in the afternoon but actually arrived end of afternoon. Luckily, I organized the delivery to a storage facility and we managed to finish to unload all the boxes at 2100 .... if we had to do it in a house / apartment we could have finished at midnight The same bad experience has been described in this website by two other people Very simple, do not use worldfreightrelocations for your relocations!
19 september 2017
Have to write in English, sorry!
Just horrible. Slow. No communication. Dealt with Esmerelda, who can't be bothered to respond to emails without three follow up emails and then tells you nothing except that your delivery still isn't coming. Got about a month of excuses for why it took them so long to get the goods through customs, and now for the second week in a row Esmerelda still doesn't have more information than "we are still working on our next combination truck... will advise the delivery date asap." When I followed up (three follow ups later) I got the same answer again. It's possible 'asap' stands for something different in the Netherlands because it sure as hell doesn't mean this company is treating our delivery with anything resembling urgency. Hell, at this point I'd settle for just a regular level of customer service, not even the supposed 'VIP' service that I was promised when we had earlier problems with another apsect of our shipment. In short: don't use this company if you can avoid it.