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Diensten
Nationaal verhuizen
Vergunningen
Door ons gecheckt op: 16 juni 2023
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GLS Netherlands biedt een volledig assortiment vervoersdiensten, waaronder pakket-, vracht- en expresdiensten. Realtime Track & Trace van zendingen, een zeer laag schadepercentage en een uitstekende prijs-prestatieverhouding.
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Sirelo vraagt...
Wat is je verzekeringspolis? Hoe ga je om met beschadigde artikelen?
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Wat is het beste advies dat je klanten zou geven?
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Reviews
875
Sirelo en Google reviews
Erika Glušakova
27 juni 2026
op Google
I am appalled by the irresponsibility and poor service of your driver. (Order 00984227077895)
First of all, I had already redirected my parcel to the parcel shop at Overvliet 12, Utrecht. Your driver ignored these instructions and attempted to deliver it to my home address, where I was not present. I then received an email stating that I was unavailable and that the parcel could not be delivered, even though I had previously received confirmation that the parcel would be delivered to my chosen parcel shop. Do you not read the delivery instructions provided by customers?
I had to wait for my parcel again. For the second time, one of your customer service employees redirected my parcel to the parcel shop at Overvliet 12.
Yesterday, I received an email stating that my parcel had been delivered, but it was not delivered to the correct parcel shop, and it was not even clear where it had been left. The message stated that it had been delivered to “neighbors, Nova 2.” What does that even mean? Was your driver really too lazy to deliver it to the correct and functioning parcel shop?
I had to investigate and search online myself to find out where my parcel had been left. I eventually realized that it was probably at a nearby Nova Post location. I went there and asked about my parcel. They found it, but initially refused to hand it over because they said that the GLS driver had made a mistake and delivered it to the wrong location. They explained that the label on the parcel was incorrect, which meant they could not scan it or confirm that I had collected it.
This situation is outrageous. I had already been waiting for my parcel for two weeks and could not return another day, as they requested, while waiting for the GLS driver to correct his mistakes. I insisted on receiving my parcel, and eventually they gave it to me. However, Nova Post asked for my ID card and took a photograph of it, which appears to be unlawful. I request that you immediately contact both Nova Post and your driver and ensure that the photograph of my identity card is permanently deleted.
GLS has provided the worst delivery experience I have ever encountered, and I do not wish to use your services again. Please properly train and supervise your drivers, because the level of incompetence and disregard for customers demonstrated in this case is completely unacceptable and inhumane.Lees meer
First of all, I had already redirected my parcel to the parcel shop at Overvliet 12, Utrecht. Your driver ignored these instructions and attempted to deliver it to my home address, where I was not present. I then received an email stating that I was unavailable and that the parcel could not be delivered, even though I had previously received confirmation that the parcel would be delivered to my chosen parcel shop. Do you not read the delivery instructions provided by customers?
I had to wait for my parcel again. For the second time, one of your customer service employees redirected my parcel to the parcel shop at Overvliet 12.
Yesterday, I received an email stating that my parcel had been delivered, but it was not delivered to the correct parcel shop, and it was not even clear where it had been left. The message stated that it had been delivered to “neighbors, Nova 2.” What does that even mean? Was your driver really too lazy to deliver it to the correct and functioning parcel shop?
I had to investigate and search online myself to find out where my parcel had been left. I eventually realized that it was probably at a nearby Nova Post location. I went there and asked about my parcel. They found it, but initially refused to hand it over because they said that the GLS driver had made a mistake and delivered it to the wrong location. They explained that the label on the parcel was incorrect, which meant they could not scan it or confirm that I had collected it.
This situation is outrageous. I had already been waiting for my parcel for two weeks and could not return another day, as they requested, while waiting for the GLS driver to correct his mistakes. I insisted on receiving my parcel, and eventually they gave it to me. However, Nova Post asked for my ID card and took a photograph of it, which appears to be unlawful. I request that you immediately contact both Nova Post and your driver and ensure that the photograph of my identity card is permanently deleted.
GLS has provided the worst delivery experience I have ever encountered, and I do not wish to use your services again. Please properly train and supervise your drivers, because the level of incompetence and disregard for customers demonstrated in this case is completely unacceptable and inhumane.Lees meer
Liubov Oshurko
9 juni 2026
op Google
The worst delivery company I have ever experienced. I was at home and even saw the GLS van outside, but the driver never came to the door and simply marked the delivery as missed. No call, no message, no real delivery attempt. Customer service was not helpful and the whole process caused unnecessary stress and wasted time. Very disappointing experience. I hope GLS improves its service and treats customers with more respect.
Ante Glavurdic
20 mei 2026
op Google
No words can explain how this company runs it's business. They don't pick up on time, they don't deliver on time, support can't be reached. The don't respond to emails, they don't respond to calls.
Last time my order was delivered almost a week late by a guy delivering orders in his Seat Ibiza. Are you serious?
Please get your act together or stop doing business and don't waste peoples nerves.
Last time my order was delivered almost a week late by a guy delivering orders in his Seat Ibiza. Are you serious?
Please get your act together or stop doing business and don't waste peoples nerves.
Tímea Herczeg
27 maart 2026
op Google
Our international package was dropped off at the entrance to the stairwell, where anyone could pick it up and left unattended. Instead of delivering it, we just saw the courier drive away in his car.
It is well known that abandoned packages like this are stolen in the area, there are many complaints. You are better off not using the 'service'.
It is well known that abandoned packages like this are stolen in the area, there are many complaints. You are better off not using the 'service'.
tofalvi szebi
19 maart 2026
op Google
Summary: delivery is terrible and customer service is non-existent
It’s one thing that they continuously deliver to my neighbours location (without me having the continuous deposit thing) and leaving me without a “Niet thuis code”..
It’s a whole other thing that when I contact them about it, they cannot and will not do anything about my parcel. There is no phone number listed on the website (I guess for a good reason otherwise they need to face the public).
I received around 5 packages in the past 2 years in the Netherlands through GLS, not 1 has been delivered without any issues.
It’s one thing that they continuously deliver to my neighbours location (without me having the continuous deposit thing) and leaving me without a “Niet thuis code”..
It’s a whole other thing that when I contact them about it, they cannot and will not do anything about my parcel. There is no phone number listed on the website (I guess for a good reason otherwise they need to face the public).
I received around 5 packages in the past 2 years in the Netherlands through GLS, not 1 has been delivered without any issues.
