We move every 18 months, internationally so are very experienced in this stressful process, having used many fo the mid-large players. We used their the complete pack and unpack package. Our move this time was from Leiden, NL to Leeds, UK and our goods had to be in storage for 6+ months. We had high value furniture items that had to be stored in a very certain way. The owner, [name removed by Sirelo] is very hands on and personally emailed pictures to confirm it was done per instruction.
So far as we've unpacked, not found damage anywhere yet. This is a first time in 10 years as there is always some issue. Henneken were fast, reliable, took extreme care. [name removed by Sirelo] their GM was very involved to ensure everything was done correctly on both ends. Zero fault and a better than expected outcome and I would use them again. Highly recommended business if you are lucky enough to find them and read this, go ahead. The reviews below support the assertion that this experience is
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Dear Mr. Ellison,
We understand your dissatisfaction with the settlement of your claim, however we also have to adhere to the rules and policy of the Insurer.
One of the rules is that it must be possible to submit purchase invoices or repair receipts in order to settle a claim.
Unfortunately, the insurer has not received relevant information from you therefor we are now facing a delay of claim settlement.
I hope you understand that we too want to settle the issue quickly to ensure a satisfied customer.
Please my we request your kindly cooperation?
Best regards,
Henneken Removals