World Freight Relocations
Over World Freight Relocations
Verhuisbedrijven, verladers en particulieren die hun goederen van of naar overzeese bestemmingen willen transporteren, WFR regelt het voor U, van A tot Z met alles wat er tussenin ligt.
World Freight Relocations BV weet wat er komt kijken bij het Importeren en Exporteren van verhuisgoederen en commerciële ladingen!
Kamer van Koophandel
My container has been delivered more than 1 month later than it supposed to be, extremely poor communication by [name removed by Sirelo]. She was not answering to my emails, when she was doing it, the information shared were useless and always after 10pm, I do not recall how many excuses she did use to justify the delay ....
I had to explain several times to her how prepare the custom clearance documents because she did not have any idea about it.
The delivery has been caustic as well, truck was too big for the location. We had to remove a fence in order to access with the vehicle and be able to unload the boxes. The delivery was communicated in the afternoon but actually arrived end of afternoon. Luckily, I organized the delivery to a storage facility and we managed to finish to unload all the boxes at 2100 .... if we had to do it in a house / apartment we could have finished at midnight
The same bad experience has been described in this website by two other people
Very simple, do not use worldfreightrelocations for your relocations!
Just horrible. Slow. No communication. Dealt with Esmerelda, who can't be bothered to respond to emails without three follow up emails and then tells you nothing except that your delivery still isn't coming. Got about a month of excuses for why it took them so long to get the goods through customs, and now for the second week in a row Esmerelda still doesn't have more information than 'we are still working on our next combination truck... will advise the delivery date asap.' When I followed up (three follow ups later) I got the same answer again. It's possible 'asap' stands for something different in the Netherlands because it sure as hell doesn't mean this company is treating our delivery with anything resembling urgency. Hell, at this point I'd settle for just a regular level of customer service, not even the supposed 'VIP' service that I was promised when we had earlier problems with another apsect of our shipment. In short: don't use this company if you can avoid it.
De container heeft door deze fout veel langer dan gebruikelijk in de haven gestaan. Zelf moesten wij heel veel bellen en organiseren om de container in Dalyan te krijgen. Tevens moesten wij in totaal door deze fout ongeveer 2500 euro extra betalen. En kregen pas na 8 weken onze container in Dalyan
Er kan altijd wat fout gaan met een transport maar het gaat er om hoe een fout wordt gecorrigeerd. WFR heeft dit nagelaten.
Ik zou nooit meer met deze verhuizer zaken willen doen.