Our stuff was packed in Berlin. 2 small dents in the floor but that was not a big thing and they reimbursed that part. The communication at that time was still very good.
The packaging was done very well and we received all our stuff with only 1 thing damaged. After the pickup it became quiet from Windmill Forwarding. After 3 weeks I started enquiring as they promised DOOR TO DOOR from Berlin to New York in 5-6 weeks. Before signing the contract I checked multiple times with Windmill Forwarding because other moving companies really doubted the 5-6 weeks. 2 other moving companies said it is impossible, the quickest is 7-8 weeks but realistic is 10-12 weeks.
After reaching out they replied that they had some delays. I asked what is the expected time and they didnt really have an answer. The ship will take about 3 weeks they claimed. Once we were in New York, things got worse. After 5 weeks the ship was nowhere near the harbour and they said that DOOR to DOOR means the ship leaving the
harbour to our New York door. But even that started to be unrealistic and I started asking some of the companies they work with. They confirmed that the ship will take 5-8 weeks from harbour to harbour. Without customs, without travel, etc.
They have sold on lies. After literally 20 emails back and forth they finally admitted that the DOOR to DOOR was incorrect and they will adjust their communication in the future. But no compensation, no creative thought to help my wife, my 2 young kids and me in any other way. We had to sleep on the floor in an empty apartment for 4 weeks. We calculated a bit of delay in but in the end it took 12 weeks before we got our things. A complete miscalculation and I actually think falsely promising to win the deal. I should have listened to the other moving companies. I checked multiple times and they confirmed me that 5-6 weeks is realistic because they do this so often. I feel so cheated, believing in them. And my 2 young kids, my wife had an awful time without furniture and toys. No help from their side except an email saying they communicated it wrong. We had horrible nights, days, missing stuff, having to buy things and in the most vulnerable times, this company just didnt help. And no proactive email to warn about the delay. I had to find it out all by myself.
So please be wary and I warn everyone for [NAME REMOVED] and [NAME REMOVED] of Windmill Forwarding. They lie to win your order and then they point to their legal contract that estimations are just estimations. Horrible, horrible to take advantage of people that have their personal belongings shipped. Toys of kids, clothes that are needed and then they just let you stay in the cold.Lees meer
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Wishing you all the best in your new home!
Windmill Forwarding Team