I hope this experience will help others looking for a moving company and help them steer clear of the Riff Raff. We had an international move from NL to Canada and while things started off on a positive note it went downhill quickly and they were an absolute nightmare to deal with.
1) We meet with them at the house in NL went over services and set a move date. I went back to Canada, did some back and forth on the quote and got the paperwork back to them once we arrived back in NL approx 1 month later. I called the acct mgr with some questions and he said now that we have the papers we can set a date! WHAT? He said we needed the paperwork before we could confirm the date. I thought the date we picked was set (which is why we bought our plane tickets to be there for the move) But, they honoured the date. He also said he had never done a move like this before and was not sure of all details. Getting nervous....
2) Tracking info email had the wrong container number, wrong port o.. Lees meer
Plus- en minpunten
Friendly at the beginning of the relationship
Lack of attention to important details
Rude and lack of communication with no customer service skills
Verhuisd van Tilburg (Nederland) naar Toronto (Canada).